Frequently Asked
Questions

Simply visit our pricing page, choose your plan, and click 'Start Free Trial'. You'll be guided through a quick setup process that takes less than 5 minutes. No credit card required for the trial.

You'll need your business name, email address, and basic service information. You can add more details like team members, services, and business hours after signup.

Initial setup takes 5-10 minutes. You can start taking appointments immediately. Our onboarding guide will help you configure advanced features over your first week.

We offer three plans: • Starter: €12/month (25 appointments, 2 services, 50 clients) • Professional: €25/month (100 appointments, 5 services, 200 clients, 1 team member) • Business: €35/month (unlimited everything, 5 team members) All plans include a 14-day free trial.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can cancel anytime during the trial with no charges.

You'll receive notifications as you approach 80% and 95% of your limit. If you exceed it, additional appointments are charged at €0.50 each, or you can upgrade your plan.

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the next billing cycle. All billing is prorated.

Yes! Pay annually and save 16.7% (approximately 2 months free). Annual plans also include priority support and additional features.

All plans include calendar management, client booking, email notifications, and mobile apps. Professional adds payment processing, SMS, analytics, and 1 team member. Business adds unlimited everything, advanced reports, API access, and 5 team members.

Yes! We sync with Google Calendar, Outlook, and Apple Calendar. Two-way sync ensures your availability is always accurate across all platforms.

Yes, Professional and Business plans include Stripe Connect integration for secure payment processing. Accept credit cards, digital wallets, and generate automatic invoices.

Yes! Email reminders are included in all plans. Professional and Business plans also include SMS reminders to reduce no-shows by up to 60%.

Yes, you can customize colors, add your logo, set custom fields, and create branded booking pages. Business plans include white-label options for complete customization.

Absolutely. We use bank-level encryption (AES-256), secure HTTPS connections, and store data in EU data centers. We're fully GDPR compliant and undergo regular security audits.

Yes, you can export all your data including appointments, clients, services, and reports. Available formats include CSV, PDF, and JSON. No vendor lock-in.

Yes! We have native iOS and Android apps built with React Native. Full feature parity with the web version, offline functionality, and push notifications.

We integrate with Google Calendar, Outlook, Stripe, Mailchimp, Zapier, and many others. Business plans include API access for custom integrations.

Our mobile apps work offline. You can view appointments, add notes, and manage clients. All changes sync automatically when you're back online.

Starter: Email support Professional: Priority email support Business: Phone support + dedicated account manager All plans include access to our help center, video tutorials, and onboarding assistance.

Email support: Within 2 hours during business hours, 24 hours on weekends. Priority support: Within 1 hour. Phone support: Immediate for Business plans.

Yes! We provide free onboarding for all customers. Professional and Business plans include migration assistance from other booking systems at no extra cost.

All customers get access to video tutorials and setup guides. Business plan customers receive personalized training sessions and ongoing consultation.

Go to Settings > Team Members and click 'Add Member'. Set their role (Admin, Manager, or Staff) and permissions. They'll receive an invitation email to join.

Yes, Business plans support multiple locations with separate calendars, staff, and settings. Manage everything from one central dashboard.

You can cancel anytime from Settings > Billing. Your account remains active until the end of your billing period. No cancellation fees or penalties.

You can export all your data before canceling. We keep your data for 30 days after cancellation in case you want to reactivate. After that, it's permanently deleted.

XIFY is perfect for hair salons, beauty spas, medical practices, fitness studios, consultants, therapists, tutors, and any service-based business that takes appointments.

Yes! You can easily add walk-in appointments to available slots, mark them as such, and manage both online bookings and walk-ins from the same calendar.

Set custom cancellation policies, send automatic reminders, require deposits, and track no-show rates. Our system helps reduce no-shows by up to 60%.

Yes, you can create service packages, memberships, and recurring appointments. Track usage, send renewal reminders, and manage member perks.